Managing a call center is not an easy task. Between keeping operational costs low, hiring and retaining star reps, and hitting your KPI goals, you need all the help you can get.Of course, you use call center software to employee contact list help you manage everything. This software automates tasks such as call routing, queue management, and reporting, freeing up more time for mentoring and other high-value activities.But who wants (or can afford) to be incommunicado when you're not at your desk?What if I told you that it is possible to manage your call center while waiting in line at the grocery store? Nobody likes to employee contact listbe chained to their desk, and with a call center app, you don't have to.
To help you stay productive on the go, I've researched three call center software options with native mobile apps that make it easy to employee contact list manage your call center on the go.Excellent call center appsTo employee contact list reduce the options to a manageable list, I've only included software that has all of the following features (you can filter Capterra's call center software directory by all of these features): Mixed call centerCall Logging, Monitoring, Recording and Scripting Escalation managementInbound and outbound call centersIVR/voice recognitionLive ChatManual, predictive and progressive dialers Queue ManagementReports/analysisAs well as the following attributes.
\Puts incoming callers on a list for the system to call back when call volume drops Cloud-based24/7 Support (Live Representative)Training available in person, live online and via documentation Free try3 call center apps to employee contact list help you manage your operations This combination of criteria left me with three options: Bright Pattern, Genesys PureCloud, and VCC Live.I've compared them below based on their features, prices, and reviews and distilled each option down to which business it's best suited for.Software ranked in order of number of reviews (highest to employee contact list lowest).